Return Policy
Effective Date: April 1, 2025
At RIBOREGEN™, we are committed to delivering high-quality products and exceptional service.
If you are not completely satisfied, we accept returns of new, unopened products within 7 days of receipt.
Return Eligibility
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Products must be new, unopened, and in original condition.
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Return requests must be initiated within 7 days of delivery.
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Proof of purchase (order confirmation email or order number) is required.
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Return shipping costs are the responsibility of the customer unless the return is due to our error.
How to Request a Return
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Email us at support@riboregen.com within 7 days of delivery to request return authorization.
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Follow the return instructions provided by our customer service team.
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Securely package the item in its original condition.
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Ship your return using a carrier of your choice.
Refunds
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Refunds will be issued to the original payment method after the returned item is received, inspected, and approved.
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Please allow 5–10 business days after approval for your refund to be processed.
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Original shipping charges are non-refundable.
Exchanges
We do not offer direct product exchanges.
If you would like a different item, please return your original product and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us at support@riboregen.com within 7 days of delivery.
We will replace the item or issue a full refund at no additional cost.
Important Notes
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Returns requested after 7 days of receipt will not be accepted.
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Opened, used, or altered products are not eligible for return unless defective upon arrival.
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Unauthorized returns may not be refunded.
Contact Us
For all return and refund inquiries, please email support@riboregen.com.
We typically respond within 24 to 48 business hours.
